Answick Terms of Service
Last updated: October 23, 2026
Answick is run by me, Michael Nguyen (MN Design), in Anaheim, California. By signing up, you agree to these terms.
What it does
When you miss a call, Answick texts the caller back. An AI assistant then answers using the info you give me. You forward your missed calls to a number I set up for you.
Plans
All plans are month to month, with no contract and no hidden fees.
- Lite: $39/month, 100 conversations
- Standard: $69/month, 300 conversations
- Ultra: $129/month, 1,000 conversations
A conversation starts when a caller texts back. If the thread goes quiet for 24 hours, the next text starts a new one. Your count resets each month on your billing date, and unused conversations don’t carry over. If you go over, each extra conversation is $0.15 and your service never cuts off. AI replies are unlimited for real customers. If a conversation looks like spam, trolling or misuse (see Fair use), I may limit it to 15 AI replies, and then the AI tells the customer your staff will text them back.
Setup
Setup is $99, one time. It’s free on Lite if you prepay 3 months. It’s never free on Standard or Ultra. Once I’ve started setting you up, the setup fee isn’t refundable.
Fair use
Answick is for your real customers asking about your business. Spam, trolling or misuse includes:
- Automated or bot texts, or the same message sent over and over
- Abusive, threatening or harassing messages
- Trying to use the AI for things that have nothing to do with your business, like a free chatbot for homework or code, or trying to trick it into breaking its rules
- Unusually high volume from one number that doesn’t look like a normal customer
When I see this, I may cap that conversation at 15 AI replies, slow it down, or block that number. I’ll never limit a real customer just for texting a lot.
Go-live timing
Phone carriers require every business that texts customers to register. You’ll give me your legal business name and EIN, and you’re responsible for making sure they’re correct. Approval usually takes 1 to 3 weeks, but that’s up to the carriers, so I can’t promise a go-live date.
The AI can make mistakes
It’s told to use only your info and never guess, but it can still get things wrong. Keep your hours, prices and allergy or safety info up to date. That part is on you. Don’t use Answick for emergencies or medical advice.
Texting rules
The first text tells customers they’re texting an automated assistant and that they can reply STOP. When someone opts out, they get no more texts. Use Answick only to reply to people who called you, not to send ads or promotions. You agree to follow the texting laws (like the TCPA) and carrier rules. I can pause any account that’s used for spam or abuse.
Cancelling
Cancel anytime by emailing [email protected]. Your service runs through the time you’ve already paid for, including any prepaid months, and I don’t give partial refunds unless the law requires it. Extra conversations you’ve already used are still due. If a payment is more than 15 days late, I may pause your service.
Your data
Your info and your customers’ texts belong to you. They’re handled by my texting provider and AI providers only to run the service. I never sell them or use them for ads. I delete your conversations within 90 days after you cancel. Email me anytime for a copy, or to have them deleted sooner.
Limits
I work hard to keep Answick running, but texts can be delayed or fail for reasons outside my control. To the extent the law allows:
- I’m not responsible for lost sales or bookings.
- My total liability is capped at what you paid me in the last 3 months.
- If someone makes a claim against me because of the info you gave the AI or how you texted people, you’ll cover my reasonable costs.
Changes
If I change these terms or my prices, I’ll email you 30 days before the change takes effect.
Law
California law applies. Any disputes go to court in Orange County, California.
Questions? Email [email protected].